If you have a patient who is on long term treatment we are able to provide repeat courses of treatment as long as we carry out periodic re-examinations of the patient in line with the law and at the discretion of the treating veterinary surgeon.
We will normally provide repeat treatments for 3 months before we request that a re-check be undertaken. This is a legal requirement to ensure that the patient is suitably fit to continue receiving the current treatment at the appropriate dosage and that the animal can be deemed to be under our care.
Please give us 48hrs notice to when ordering repeat prescriptions if possible.
Important Notes on Prescriptions
Prescriptions are available from this practice.
You may obtain Prescription Only Medications, Category V,(POM-Vs) from us OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy. We may prescribe POM-Vs only for animals under our care.
A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be dispensed for your animal.
The general policy of this practice is to re-assess an animal requiring repeat prescriptions every 3 months, but this may vary with individual circumstances. The standard price for a prescription is £16.00 (including VAT).
Further information on the prices of medicines is available on request.
The surgery is stocked with a large range of small animal, large animal and equine drugs. This enables us to supply you and your animal with the medications best suited to treat your animals needs. Dispensed drugs can normally be collected from reception immediately following your consultation at the clinic.
We receive a daily delivery from our wholesaler which ensures that we have adequate supplies. Special or unusual orders received before 4:30pm are generally delivered the following day. Please give 48hrs notice for repeat prescriptions to ensure the drugs are ready for you to collect at your convenience. Unfortunately we are unable to post prescription drugs.
Payment & Insurance
Our accounts for equine and farm animal clients are sent out at the end of each calendar month. Our payment terms are 28 days from the date of receiving the invoice. If you anticipate having difficulties paying your bill please contact our accounts department immediately after receiving your bill, do not wait for reminders to arrive.
We respectfully request that all small animal services and products are paid for at the time of purchase or consultation, or on collection of your pet following any inpatient procedures. We are unable to offer any credit facilities for small animal accounts.
Methods of Payment
Payment of your account can be made by cash, personal cheque or credit/debit card at reception, or by credit/debit card over the phone or by cheque in the post. Please include your remittance advice with any postal payments.
We are only able to process direct insurance claims (where the insurance company pays the amount owed minus your excess directly to the practice) on claims totalling £500 and over.
If your bill is less than this, you will be expected to settle your bill in full at the time of treatment and then make a claim for reimbursement from your insurance company.
You can hand in your insurance form at reception once you have completed your section of it. We will then process and complete your form which can either be collected from the surgery or posted back to you for you to send to your insurance company. Due to recent changes in procedures, we are unable to send the forms directly to your insurance company.
Second Opinions/ Referrals
Please note that at any time during your pet’s treatment you may request a second opinion or referral. We will be happy to advise on second opinion/referral centres and provide clinical notes etc. to the referral centre. Occasionally a referral is the desired course of action in complicated small animal and equine cases. If this situation arises the treating veterinary surgeon will discuss this with you.