Small Animal Emergency Service
During normal opening hours; telephone us as usual on 01508 530686.
In the event of an emergency, outside of normal opening hours, phone your surgery as normal on 01508 530686 and you will be given details of the procedure to follow.
If your pet needs a vet outside our normal opening hours, you will need to take it to Taverham Vets where it will be treated by their dedicated and experienced, emergency team – Norwich Night-Vet (NNV). NNV provide a genuine A&E Veterinary Emergency Service throughout nights, weekends and Bank Holidays.
Taverham Veterinary Practice
Fir Covert Road
Tel: 01603 867330
Located opposite the entrance to Taverham Garden Centre
Equine & Farm Emergency Service
Out of normal hours we have equine and farm animal veterinary surgeons and nurses providing emergency services. This service is for emergencies only; please make all other enquires during normal working hours.
Out of hours emergency service charges
All emergency calls requested out of normal hours (see office hours), will be directed via our answering service to the on call veterinary surgeon. This service is for emergencies only and it is not possible to arrange any appointments via the emergency service. Please do not contact the emergency on call vet for non-urgent information as this could delay the vet attending a genuine emergency. Please note that charges for out of hours emergencies are higher than normal charges. A cost estimate can be given over the phone on request. We respectfully request that all small animal emergency services are paid for at the time of treatment. Large animal emergencies are invoiced as normal although payment at the time of treatment is accepted.
Small animal consultations are by appointment only at our Brooke and Long Stratton surgeries. Computer records are linked between the two surgeries. We ask that you report to reception immediately on arrival at the surgery. If your dog is coughing or barks a lot or does not like other dogs, you can wait outside or in your car until the vet calls you in for your appointment. We ask that all cats, rabbits and small cage pets are brought to their consultation in a securely fastened and suitable pet carrier and that all dogs are on a securely fitting collar and lead or slip lead.
Appointments with our qualified nurses are available every day. Nail clipping, suture removals and other procedures can be undertaken by the nurses at these appointments. The nurses also run weight clinics for overweight pets. Regular weighing and encouragement for owners plus any dietary adjustments can be made.
Routine operations are generally performed in the mornings to allow your animal time to recover post operatively before you collect in the afternoon. You will be advised, in advance of your pet's operation, about witholding water and food to ensure your pet has an empty stomach before their operation. You will be given an admission appointment for the morning of your pet's operation where you will generally be seen by one of the practice nurses. The admissions nurse will advise you on when you should contact the practice to get a collection time.