Long Stratton 01508 530686
Norwich 01603 629046
Wymondham 01953 602139
Costessey 01603 743725
Brooke 01508 558228

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Long Stratton

The Long Stratton Branch of Chapelfield Vets is a busy Companion Animal Clinic and also the main hub for our Livestock Veterinary Services.

Our team work together to provide excellent veterinary care, advice and assistance for you and your pets. You can have peace of mind that we are available for all your routine healthcare needs and veterinary emergencies. 

Services at Long Stratton include: full anaesthetic, surgical, ultrasound and digital x-ray facilities. We have an in-house laboratory which allows us to obtain swift results from blood tests but we can also use an outside laboratory for more complex tests and advice. We have seperate dog and cat wards for the comfort of our inpatients. 

Our branch surgery in Brooke is located within the Brooke Equine Clinic and provides for all your routine veterinary care. You are able to use either Long Stratton or Brooke surgery at your convenience. We aim to care for your pets as we would our own and work very hard to keep ourselves and our services conversant with the latest research and treatments available in veterinary medicine.

In an emergency, outside our normal opening hours, phone your Chapelfield Vet surgery as normal and you will be given details of the procedure to follow.

If it is deemed necessary for your pet to see a vet, you will need to go to Taverham Vets where your pet will be treated by their dedicated emergency team –Norwich Night-Vet (NNV). 

Opening Hours

Monday - Friday: 8:00am - 6:00pm

Saturday: 8:30am - 2:00pm

Sunday: Closed

Learn more about our services

Branch Information

  • Admissions & Discharges
  • Pharmacy
  • Payment & Insurance
  • Second Opinions/ Referrals

Admissions & Discharges

Admissions 

Scheduled surgical procedures and investigations are carried out from Monday to Friday at Long Stratton. A hospital appointment will be made for your pet, booking them into an appropriate kennel for the day.

We ask that dogs and cats undergoing sedation or anaesthesia have been starved from 8pm the night before the procedure. A bowl of water can be left down all night and taken up first thing in the morning. Dogs should be taken out to allow urination and defaecation before coming to the surgery.

An admission appointment will be made for the morning of the operation between 8:15 and 8:45am. At this appointment a nurse will go through the consent form for your pet's procedure. You will be asked to sign this form to give permission for us to carry out the detailed procedures and to say that you understand that all fees are payable at the time of collection of your pet. We also ask for contact phone numbers at this time. It is very important that we are able to reach you on these numbers in case any unexpected findings or procedures need to be discussed during your pets stay with us.

Discharges

You will be phoned to arrange a collection time for your pet after an operation or a stay in the hospital. We always aim to get pets back to their own homes as soon as possible.

When you arrive to collect your pet, we ask that you report to reception so that you can settle your bill. A nurse or vet will then speak to you about the operation or procedure your pet has undergone. Post-operative care will be discussed and any follow up appointments can be made.

Pharmacy

Drug Collections

The pharmacy is stocked with a large range of small animal, large animal and equine drugs. This enables us to supply you and your animal with the medications best suited to treat your animals need's. Dispensed drugs can normally be collected from reception immediately following any small or large animal at the clinic.

We receive a daily delivery from our wholesaler which ensures that we have adequate supplies. Special or unusual orders received before 4:30pm are generally delivered the following day.

Please give 48hrs notice for repeat prescriptions to ensure the drugs are ready for you to collect at your convenience. Unfortunately we are unable to post prescription drugs.

Repeat Prescriptions

If you have a patient who is on long term treatment we are able to provide repeat courses of treatment as long as we carry out periodic re-examinations of the patient in line with the law and at the discretion of the treating veterinary surgeon.

We will normally provide repeat treatments for 3 months before we request that a re-check be undertaken. This is a legal requirement to ensure that the patient is suitably fit to continue receiving the current treatment at the appropriate dosage and that the animal can be deemed to be under our care.

Important Notes on Prescriptions

Prescriptions are available from this practice.

You may obtain Prescription Only Medications, Category V,(POM-Vs) from us OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.We may prescribe POM-Vs only for animals under our care.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.

You will be informed, on request, of the price of any medicine that may be dispensed for your animal.

The general policy of this practice is to re-assess an animal requiring repeat prescriptions every 3 months, but this may vary with individual circumstances. The standard price for a prescription is £16.00 (including VAT).

Further information on the prices of medicines is available on request.

Payment & Insurance

Invoicing

Our accounts for equine and farm animal clients are sent out at the end of each calendar month. Our payment terms are 28 days from the date of receiving the invoice. If you anticipate having difficulties paying your bill please contact our accounts department immediately after receiving your bill, do not wait for reminders to arrive.

We respectfully request that all small animal services and products are paid for at the time of purchase or consultation, or on collection of your pet following any inpatient procedures. We are unable to offer any credit facilities for small animal accounts.

Methods of Payment

Payment of your account can be made by cash, personal cheque or credit/debit card at reception, or by credit/debit card over the phone or by cheque in the post. Please include your remittance advice with any postal payments.

Insurance Claims

We are only able to process direct insurance claims (where the insurance company pays the amount owed minus your excess directly to the practice) on claims totalling £500 and over.

If your bill is less than this, you will be expected to settle your bill in full at the time of treatment and then make a claim for reimbursement from your insurance company.

There is a charge for insurance administration on new claims but not for continuations.

You can hand in your insurance form at reception once you have completed your section of it. We will then process and complete your form and send it directly to your insurance company, unless you have specified otherwise.

Second Opinions/ Referrals

Please note that at any time during your pet’s treatment you may request a second opinion or referral. We will be happy to advise on second opinion/referral centres and provide clinical notes etc. to the referral centre. Occasionally a referral is the desired course of action in complicated small animal and equine cases. If this situation arises the treating veterinary surgeon will discuss this with you.

Once you are registered and accepted as a client of the practice, we will provide routine and emergency services according to our terms and conditions of business. If you wish to make a routine appointment simply call the office during normal hours on 01508 530686. For routine services it is advisable to arrange the appointment several days in advance if a specific date is required. Same day appointments for routine visits are normally available but not always possible to guarantee, with the exception of an emergency.

For equine and farm animal appointments, you may be given a specific time or time window, or you may be asked to call the office on the day of the appointment to arrange/confirm a time. Small animal appointments during consulting hours will be allocated at the time of booking and are dependant on availability.

Whilst we make every effort to keep all appointments, the nature of veterinary practice means that there are occasions when the vet will have to cancel or re-organise a pre-arranged appointment at short notice to attend an emergency situation, or a different vet from that previously booked to attend may attend. We endeavour to keep you informed of any changes and to minimize any disruption or inconvenience caused by the necessary prioritisation of emergency calls.

Directions

Get directions to or from Long Stratton, Norfolk, England, United Kingdom

From Norwich direction (from A47 east or west): Leave A47 southern bypass at junction with A140. Take A140 exit at roundabout towards Ipswich. Continue south on A140 for about 9 miles until Long Stratton. Drive through village until reaching Shell garage on left at traffic lights. Turn right along Flowerpot Lane. Continue out of village, beyond last houses on right side and take first right, on sharp left hand bend, onto Chequers Road. The clinic is about 250 metres along the road on the left hand side. Parking facilities are located to the rear of the building.

From Diss/Scole direction heading north on A140 towards Norwich: After about 7 miles enter Long Stratton and turn left at traffic lights onto Flowerpot Lane (Shell garage on right). Continue out of village beyond last houses on the right and take first right on sharp left hand bend onto Chequers Road. The clinic is about 250 metres along the road on the left hand side. Parking facilities are located to the rear of the building.

From Lowestoft/Burgh Castle direction heading west on A146 or A143. Continue through Macdonalds/BP roundabout onto next roundabout (straight on here is A146 to Norwich). Turn left onto A143 towards Bungay/Diss/Bury. After about 3 miles turn right at roundabout towards Woodton/Brooke/Poringland on B1332. After a further 3 miles turn left on B1527 through Woodton village, continue for another 3 miles through Hempnall and after a further 2 miles turn left at crossroads onto A140. Continue on A140 for about 1 mile through Long Stratton village until reaching Shell garage on left at traffic lights. Turn right along Flowerpot Lane. Continue out of village beyond last houses on right and take first right on sharp left hand bend onto Chequers Road. The clinic is about 250 metres along the road on the left hand side. Parking facilities are located to the rear of the building.

From Attleborough/Wymondham direction heading east: Leave A11 from either south or north direction on exit slip towards Mulbarton/Wreningham/Wymondham. Turn right (from south) or left (from north) and follow road passed Goff petroleum on right and then Lotus (on left) until reaching T junction, where you turn right onto B1113. After about 2½ miles turn sharp left on a right hand bend. Follow this road for about 4 miles until reaching a T junction, where you turn right towards Long Stratton on A140. Drive through Long Stratton village until reaching Shell garage on left at traffic lights. Turn right along Flowerpot Lane. Continue out of village beyond last houses on right and take first right on sharp left hand bend onto Chequers Road. The clinic is about 250 metres along the road on the left hand side. Parking facilities are located to the rear of the building.

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