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Norwich

Our surgery is committed to providing comprehensive healthcare services for companion animals and family pets. Modern facilities enable us to provide a wide variety of services such as preventative medicine, routine surgical procedures including neutering, dental care, regular health checks and feeding and lifestyle advice.  We are a registered teaching practice for veterinary nurses.

The practice can care for all your pet animals from rabbits, guinea pigs, gerbils, hamsters, rats, caged birds and tortoises to dogs and cats. Our veterinary team are able to offer excellent advice on animal care to increase awareness of common problems and therefore minimise the necessity for regular visits. The practice has built up a reputation as one of the very best in the area, and continues to hold true to that reputation with a regular and steady influx of family pets being brought to the expertise of the vets and nurses.

When pets become so close, they become members of the family and the staff at Chapelfield Veterinary Partnership recognise the importance of care, attention and sensitivity when dealing with such beloved animals.

Opening Hours

Monday - Friday: 8:00am - 6:00pm

Saturday: 8:30am - 1:00pm

Sunday: Closed

Our Services Include:

Consultations

Emergency Service

Nurse Clinics

Pet Health Club
Learn more about our services

Branch Information

Admissions & Discharges

Admissions

Scheduled surgical procedures and investigations are carried out from Monday to Friday at Norwich. A hospital appointment will be made for your pet, booking them into an appropriate kennel for the day.

We ask that dogs and cats undergoing sedation or anaesthesia have been starved from 8:00pm the night before the procedure. A bowl of water can be left down all night and taken up first thing in the morning. Dogs should be taken out to allow urination and defaecation before coming to the surgery.

An admission appointment will be made for the morning of the operation between 8:00am and 9:00am. At this appointment a nurse will go through the consent form for your pet's procedure. You will be asked to sign this form to give permission for us to carry out the detailed procedures and to say that you understand that all fees are payable at the time of collection of your pet. We also ask for contact phone numbers at this time. It is very important that we are able to reach you on these numbers in case any unexpected findings or procedures need to be discussed during your pet's stay with us.

Discharges

You will be phoned to arrange a collection time for your pet after an operation or a stay in the hospital. We always aim to get pets back to their own homes as soon as possible.

When you arrive to collect your pet, we ask that you report to reception so that you can settle your bill. A nurse or vet will then speak to you about the operation or procedure your pet has undergone. Post-operative care will be discussed and any follow up appointments can be made.

Pharmacy

Repeat Prescriptions

If you have a patient who is on long term treatment we are able to provide repeat courses of treatment as long as we carry out periodic re-examinations of the patient in line with the law and at the discretion of the treating veterinary surgeon.

We will normally provide repeat treatments for 3 months before we request that a re-check be undertaken. This is a legal requirement to ensure that the patient is suitably fit to continue receiving the current treatment at the appropriate dosage and that the animal can be deemed to be under our care.

Important Notes on Prescriptions

Prescriptions are available from this practice.

You may obtain Prescription Only Medications, Category V, (POM-Vs) from us OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy. We may prescribe POM-Vs only for animals under our care.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be dispensed for your animal.

The general policy of this practice is to re-assess an animal requiring repeat prescriptions every 3 months, but this may vary with individual circumstances. The standard price for a prescription is £28.50 (including VAT).

Further information on the prices of medicines is available on request.

Drug Collections

Dispensed drugs can normally be collected from reception immediately following an appointment at the clinic. We receive a daily delivery from our wholesaler which ensures that we have adequate supplies. Special or unusual orders received before 4.30pm are generally delivered the following day. Please give 48hrs notice for repeat prescriptions to ensure the drugs are ready for you to collect at your convenience. Unfortunately we are unable to post prescription drugs.

Our dispensary is open from 8:45am - 1:00pm then 2:00pm - 4:15pm. If the item is pre-ordered by yourself, a receptionist can send it for you to avoid a wasted journey.

Dispensary Hours:

Weekdays: 8:45am - 1:00pm & 2:00pm - 4:15pm
Saturday: 9:00am - 12:00pm

Payment & Insurance

Invoicing

Our accounts for equine and farm animal clients are sent out at the end of each calendar month. Our payment terms are 7 days from the date of receiving the invoice. If you anticipate having difficulties paying your bill please contact our accounts department immediately after receiving your bill, do not wait for reminders to arrive.

We respectfully request that all small animal services and products are paid for at the time of purchase or consultation, or on collection of your pet following any inpatient procedures. We are unable to offer any credit facilities for small animal accounts.

Methods of Payment

Payment of your account can be made by cash or credit/debit card at reception, or by credit/debit card over the phone. Please include your remittance advice with any postal payments.

Insurance Claims

We are only able to process direct insurance claims (where the insurance company pays the amount owed minus your excess directly to the practice) on claims totalling £500 and over.

If your bill is less than this, you will be expected to settle your bill in full at the time of treatment and then make a claim for reimbursement from your insurance company.

There is a charge for insurance administration on new claims but not for continuations.

You can hand in your insurance form at reception once you have completed your section of it. We will then process and complete your form and send it directly to your insurance company, unless you have specified otherwise.

Second Opinions/ Referrals

Please note that at any time during your pet’s treatment you may request a second opinion or referral. We will be happy to advise on second opinion/referral centres and provide clinical notes etc. to the referral centre. Occasionally a referral is the desired course of action in complicated small animal and equine cases. If this situation arises the treating veterinary surgeon will discuss this with you.

Registering as a New Client

Registering as a New Client

Looking to register with our Norwich practice?

Once you are registered and accepted as a client of the practice, we will provide routine and emergency services according to our terms and conditions of business.

If you wish to make a routine appointment simply call the office during normal hours on 01603 629046. For routine services it is advisable to arrange the appointment several days in advance if a specific date is required. Same day appointments for routine visits are normally available but not always possible to guarantee, with the exception of an emergency. Small animal appointments during consulting hours will be allocated at the time of booking and are dependent on availability.

Whilst we make every effort to keep all appointments, the nature of veterinary practice means that there are occasions when the vet will have to cancel or re-organise a pre-arranged appointment at short notice to attend an emergency situation, or a different vet from that previously booked to attend may attend. We endeavour to keep you informed of any changes and to minimise any disruption or inconvenience caused by the necessary prioritisation of emergency calls.

Directions to Norwich Surgery

From south side of Norwich via A140 Ipswich Road: Follow signs into Norwich city centre, past Tesco and Shell garage. Continue through 2 sets of traffic lights until reaching the roundabout at St Stephens St. Take the first exit (left) and continue along Chapelfield Road through the pedestrian crossing and one set of traffic lights. The clinic and parking is located on the left about 100 yards after lights, on the junction with Vauxhall Road.

From south west side of Norwich via All Newmarket Road: Follow signs toward city centre, crossing A140 at the roundabout. Continue along Newmarket road straight on through two set of traffic lights until reaching St Stephens roundabout. Take the first exit (left) and continue along Chapelfield Road through one set of traffic lights. The clinic and parking is located on the left about 100 yards after lights, on the junction with Vauxhall Road.

From west side of Norwich via B1108 Earlham Road: Follow signs for city centre, crossing straight over A140 at the roundabout. Continue along Earlham Road which becomes Unthank Road just before the small roundabout with traffic lights. Turn left here (first exit) immediately reaching the larger roundabout with a further set of lights. Take 3rd exit onto Chapelfield Road and continue to the next roundabout at St Stephens via 1 set of traffic lights. Take last exit on the roundabout doubling back and continuing along Chapelfield Road through the pedestrian crossing and one set of traffic lights. The clinic and parking is located on the left about 100 yards after lights at junction with Vauxhall Road.

From north west side of Norwich via A1074 Dereham Road: Follow signs towards city centre. Turn left at T junction, take last exit at next roundabout heading back towards Grapes Hill roundabout adjacent to large church. Take second exit and continue to next roundabout at St Stephens. Take last exit, doubling back and continuing along Chapelfield Road through pedestrian crossing and one set of traffic lights. The clinic and parking is located on the left about 100 yards after lights at junction with Vauxhall Road.

Via inner ring road from north: Continue around inner ring road until Grapes Hill roundabout adjacent to large church. Take second exit and continue to next roundabout at St Stephens. Take last exit, doubling back and continuing along Chapelfield Road through pedestrian crossing and one set of traffic lights. The clinic and parking is located on the left about 100 yards after lights at junction with Vauxhall Road.

Via inner ring road from east: Continue around inner ring road along until reaching St Stephens roundabout. Take second exit (straight on) and continue along Chapelfield Road through one set of traffic lights. The clinic and parking is located on the left about 100 yards after lights, on the junction with Vauxhall Road.

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