Payment & Insurance      01508 530686


Our accounts for equine and farm animal clients are sent out at the end of each calendar month. Our payment terms are 28 days from the date of receiving the invoice. If you anticipate having difficulties paying your bill please contact our accounts department immediately after receiving your bill, do not wait for reminders to arrive.

We respectfully request that all small animal services and products are paid for at the time of purchase or consultation, or on collection of your pet following any inpatient procedures. We are unable to offer any credit facilities for small animal accounts.

Methods of Payment

Payment of your account can be made by cash, personal cheque or credit/debit card at reception, or by credit/debit card over the phone or by cheque in the post. Please include your remittance advice with any postal payments.

Insurance Claims

We are only able to process direct insurance claims (where the insurance company pays the amount owed minus your excess directly to the practice) on claims totalling £500 and over.

If your bill is less than this, you will be expected to settle your bill in full at the time of treatment and then make a claim for reimbursement from your insurance company.

You can hand in your insurance form at reception once you have completed your section of it. We will then process and complete your form which can either be collected from the surgery or posted back to you for you to send to your insurance company. Due to recent changes in procedures, we are unable to send the forms directly to your insurance company.