Long Stratton: 01508 530686
Norwich: 01603 629046
Wymondham: 01953 602139
Costessey: 01603 743725
Brooke: 01508 558228

Emergencies

We offer a 24hr a day, 365 days a year emergency service, with our own vets and nurses on call at all times.

Please telephone the surgery on 01508 530686.

Our own vets and nurses are on call to provide a 24/7, 365 days a year emergency service for your animals. In the event of an emergency please call the normal surgery number 01603 629046 and you will be put through to a paging service who will contact the duty vet for you.

Please note there are additional charges for out of hours services.

We run a 24 hour, 7 days a week emergency service. Please ring our usual telephone number, giving contact details and the nature of your call to our emergency service and they will get a vet from our practice to ring you back. The vet will then give you a mutually convenient appointment to be seen. There is an additional charge when seen out of hours.

We offer 24 hour cover for companion animals and large animals (horses, farm animals etc) so you will always be able to contact a Veterinary Surgeon. After 6:00pm this is an emergency service only and lasts until the office opens again at 8:30am the following morning. We do ask for our clients cooperation, in that you contact us with any problems before 6.00pm weekdays and 10.00am Saturdays whenever possible, this will keep this as an Emergency Service only and greatly reduce the cost to you by avoiding an out of hours consultation or visit. If you do have an emergency after business hours you can contact us on our usual telephone number 01603 743725 and we will be more than happy to assist you. If you have any other queries, please do not hesitate to contact our Reception

The Brooke phone line is diverted to Long Stratton on Saturday mornings for booking appointments and emergency services.

Out of normal hours we have both small animal and equine/farm animal veterinary surgeons and nurses providing emergency services for all our clients. This service is for emergencies only; please make all other enquires during normal working hours.

In the event of an emergency out with normal working hours, simply call the normal office number (Long Stratton 01508 530686, Brooke 01508 558228) and your call will automatically be taken by our medical answering service, who will take your details and a brief description of the problem. This information will then be immediately sent to the on-call vet by a paging system. If for any reason you do not hear from the on call vet within 15 minutes please contact the answering service again. This may be due to a delay within the telecom network or if the vet is in the middle of treating an emergency. They will endeavor to contact you as soon as possible.