A BRIEF HISTORY
The Brooke surgery has been established since 1998 as a
branch surgery of Long Stratton. At Brooke we are able to provide for all your
routine pet health care needs, however any investigative work or surgery, that
your pet may require, will be performed at the Long Stratton Branch.
 
Small Animal
In addition to providing for your routine small animal
healthcare we can also offer food and pet supplies and a collection point for
medications and repeat prescriptions. The Brooke Veterinary Surgeons all
consult at the Long Stratton Branch thus enabling us to offer a continuity of
care across the two branches.
Equine and farm animal
We are able to offer routine equine vaccinations and wormers
and operate as a collection point for prescription medications for our equine
and farm animal clients.
Location Map - see location page for map link
Emergency Cover and Out of Hours Arrangements
The Brooke phone line is diverted to
Long Stratton outside Brooke office hours for booking appointments and
emergency services.
Out of normal
hours we have both small animal and equine/farm animal veterinary surgeons and
nurses providing emergency services for all our clients. This service is for
emergencies only; please make all other enquires during normal working hours.
In the event of
an emergency out with normal working hours, simply call the normal office
number (Long Stratton 01508 530 686, Brooke 01508 558 228) and your call will
automatically be taken by our medical answering service, who will take your
details and a brief description of the problem. This information will then be
immediately sent to the on-call vet by a paging system. If for any reason you
do not hear from the on call vet within 15 minutes please contact the answering
service again. This may be due to a delay within the telecom network or if the
vet is in the middle of treating an emergency. They will endeavor to contact
you as soon as possible.
Registering as a new client
If you have
recently moved to the area, have just acquired a new pet/animal or have decided
to change your veterinary practice, the process of registering is very simple.
All you need to do is call the clinic on the office number and inform the
receptionist that you would like to become a client and would like to register
your animals. They will take all your details, including you animal's and enter
them into our computer records. In order to avoid delays and potential
compromise to your animal's welfare we would advise you to register with the
practice before the need for emergency services. If necessary we will need your
consent to contact your previous vets for your animals' clinical notes.
Making a routine Appointment
Once you are
registered and accepted as a client of the practice, we will provide routine
and emergency services according to our terms and conditions of business. If
you wish to make a routine appointment simply call the office during normal
hours. For routine services it is advisable to arrange the appointment several
days in advance if a specific date is required. Equine, farm, and small animal
home visits are booked through the Long Stratton Branch. Small animal
appointments during consulting hours will be allocated at the time of booking
and are dependant on availability.
Whilst we make
every effort to keep all appointments, the nature of veterinary practice means
that there are occasions when the vet will have to cancel or re-organise a
pre-arranged appointment at short notice to attend an emergency situation, or a
different vet from that previously booked to attend may attend. We endeavour to keep you
informed of any changes and to minimize any disruption or inconvenience caused
by the necessary prioritization of emergency calls.
CONSULTATIONS
Small animal consultations are by appointment only at our Brooke and Long Stratton surgeries. Computer records are linked between the two surgeries. We ask that you report to reception immediately on arrival at the surgery. If your dog is coughing or barks a lot or does not like other dogs, you can wait outside or in your car until the vet calls you in for your appointment. We ask that all cats, rabbits and small cage pets are brought to their consultation in a securely fastened and suitable pet carrier and that all dogs are on a securely fitting collar and lead or slip lead.
Saturday morning surgery at Long Stratton is for emergency and urgent cases only.
Equine Passports
It is illegal to own a horse, pony or donkey without being in possession of a valid passport for that animal. Passports can be obtained very easily from a number of breed societies. We have a supply of equine passports in stock which can be easily completed during a routine visit by the attending veterinary surgeon.Please have your passport available for inspection/completion during all routine visits so that vaccinations can be recorded and any drugs that may need to be listed can be added to the medicines section if necessary
Repeat Prescriptions
If you have a
patient who is on long term treatment we are able to provide repeat courses of
treatment as long as we carry out periodic re-examinations of the patient in
line with the law and at the discretion of the treating veterinary surgeon. We
will normally provide repeat treatments for 3 months before we request that a
re-check be undertaken. This is a legal requirement to ensure that the patient
is suitably fit to continue receiving the current treatment at the appropriate
dosage and that the animal can be deemed to be under our care.
Please give us 48hrs notice to when ordering repeat
prescriptions if possible.
Drug collections
The surgery is stocked with a large range of small animal, large animal and equine drugs. This enables us to supply you and your animal with the medications best suited to treat your animals needs. Dispensed drugs can normally be collected from reception immediately following your consultation at the clinic. We receive a daily delivery from our wholesaler which ensures that we have adequate supplies. Special or unusual orders received before 4.30pm are generally delivered the following day. Please give 48hrs notice for repeat prescriptions to ensure the drugs are ready for you to collect at your convenience. Unfortunately we are unable to post prescription drugs.
|
